Legal

Terms of Service

Last updated: 3 October 2026

These Terms of Service ("Terms") are an agreement between you and Ceramify ("Ceramify", "we", "us") about your use of ceramify.io and the Ceramify platform (the "Service"). By creating an account or using the Service you accept these Terms and confirm you have read our Privacy Policy. If you do not agree, do not use the Service.

1. Business use only

The Service is for businesses buying or selling pottery in trade quantities. By creating an account you confirm that you are at least 18, that you act in the course of a trade, business or profession and not as a consumer, and that you are authorised to bind the business you register. Consumer protection rules that apply only to consumers, such as the right of withdrawal from distance contracts, do not apply to use of the Service.

2. What Ceramify does

Ceramify lets factories publish catalogs and lets buyers build container orders from them, estimate container fill and freight, submit orders, exchange messages, receive invoices and follow orders through to delivery.

Ceramify is an intermediary. Each contract for the sale of goods is made directly between the buyer and the factory ("Sale Contract"). Ceramify is not a party to any Sale Contract, is not the seller or buyer of any goods, and does not take ownership of, inspect, store or ship them. The factory is responsible for the goods, their description, quality, safety, compliance and delivery; the buyer is responsible for paying for them and for import formalities in its own country, unless the two agree otherwise.

3. Accounts

• Buyers can create an account free of charge.
• Factory accounts are created by Ceramify for factories it works with, under a separate written agreement. Where that agreement conflicts with these Terms, the agreement wins. A factory owner may add team members, who use the Service under these Terms on the factory's behalf.
• Give accurate, complete information and keep it up to date, including your company's legal details.
• Keep your password secret. You are responsible for everything done under your account; tell us at once if you think it has been misused.
• Accounts are personal to the person who created them and may not be shared or transferred.

4. Orders

• A cart is a draft. Submitting an order sends it to the factory for review; it is an offer to buy from that factory on the terms shown.
• The factory may confirm, amend or cancel an order. A Sale Contract is formed when the factory confirms the order, on the terms confirmed. Any trade terms a factory has agreed with you (for example payment terms or volume discounts) form part of your Sale Contracts with it.
• Prices, stock levels, container fill, freight estimates and delivery dates shown in the Service are estimates for planning. They can change with factory confirmation, final measurements, carrier rates and availability, and are not guaranteed by Ceramify.
• Stock may be held for a submitted order for a limited time while the factory reviews it, and released if the order is not taken forward.
• Cancellations, changes and disputes about an order are between the buyer and the factory. We may help you communicate, but we do not decide them.

5. Payments, invoices and deposits

• Factories issue invoices through the Service, and buyers pay the factory directly, usually by bank transfer to the account shown on the invoice. Ceramify does not collect, hold or transfer payments and is not responsible for them.
• Payments and deposits shown in the Service are recorded by the factory; they are a record, not proof of payment by Ceramify.
• Check bank details before paying. Ceramify will never ask you to pay into a different account by chat or email. If bank details change unexpectedly, confirm them with the factory through a separate channel first.
• The Service is currently free for buyers. Any fees for factories are set out in their agreement with Ceramify.

6. Additional terms for factories

• Listings must be accurate and not misleading, and describe goods you are able and allowed to sell and export.
• You are responsible for the goods complying with the laws that apply to them, including product safety, food-contact and labelling rules where relevant, and for honouring orders you confirm.
• You may use buyers' personal data only to deal with their orders and enquiries, and must protect it as data protection law requires. You may not use it for unrelated marketing.
• You are responsible for the bank details you publish being correct and belonging to your business.

7. Your content

You keep ownership of the content you put into the Service: listings, photos, catalog files, messages, attachments and order details ("Your Content"). You give Ceramify a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, display and transmit Your Content as needed to run and improve the Service; for factories, that includes showing listings and photos to buyers. The licence ends when Your Content is deleted, except for copies we must keep by law or that others have already received through the Service (for example a message sent to a factory).

You confirm you have the rights to Your Content and that it does not infringe anyone's rights or break the law.

8. Acceptable use

You must not:

• use the Service for anything unlawful, fraudulent or misleading, including impersonating another business or diverting payments;
• list or order goods that are illegal, counterfeit, or infringe intellectual property rights;
• access accounts or data that are not yours, probe or break our security, or interfere with the Service or its users;
• scrape, copy or harvest data from the Service by automated means without our written permission;
• send spam, malware or harassing messages;
• use the Service to deceive another user or Ceramify.

9. Reporting illegal content, and moderation

If you find content in the Service you believe is illegal or breaks these Terms, email hello@ceramify.io with where it is (a link if possible), why you believe it is illegal, and your name and email address. We will confirm receipt, look into it promptly and tell you what we decided.

We may remove or restrict content, or suspend or close accounts, that break the law or these Terms. When we do, we tell the person affected what we did and why, unless the law prevents it, and they may ask us to review the decision at the same address. Decisions are made by people, not automated systems.

Point of contact. Authorities and users can contact Ceramify at hello@ceramify.io, in English.

10. Third-party services

The Service relies on or links to services run by others, such as freight rate data, VesselFinder vessel pages and WhatsApp. They are provided by those companies under their own terms, and we are not responsible for their availability or accuracy.

11. Ceramify's rights

The Service, its software, design, text and brand belong to Ceramify or its licensors. We give you a limited, non-exclusive, non-transferable right to use the Service for your business under these Terms. Feedback you send us may be used without obligation to you.

12. Availability and changes to the Service

We work to keep the Service available, but it may be interrupted for maintenance, faults or reasons beyond our control. We may change, add or remove features; if a change significantly reduces what you can do, we will tell you in advance where we reasonably can.

13. Disclaimer

Except as these Terms say otherwise, the Service is provided "as is" and "as available". To the extent the law allows, we make no promise that it will be uninterrupted or error-free, or that estimates, factory information or third-party data in it are accurate, and we are not responsible for the goods, for any factory or buyer, or for any freight or logistics provider.

14. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, for intent or gross negligence, or any other liability that cannot be limited by law.

Subject to that: Ceramify is not liable for loss of profit, revenue, business, goodwill or data, or for indirect or consequential loss; nor for any loss arising from a Sale Contract, the goods, or the acts of a factory, buyer or third-party provider. Our total liability to you for all claims in any 12-month period is limited to the greater of the fees you paid us in that period and EUR 100.

15. Your responsibility to us

You will compensate Ceramify for reasonable losses and costs, including legal fees, arising from a claim by a third party caused by your breach of these Terms, Your Content, or your Sale Contracts.

16. Suspension and closing accounts

You can stop using the Service at any time, and ask us to close your account by emailing hello@ceramify.io. We may suspend or close an account if you seriously or repeatedly break these Terms, if the law requires it, or to protect other users, telling you why as section 9 describes; otherwise we give at least 30 days' notice before closing an account. Closing an account does not cancel orders already confirmed, which remain between buyer and factory, and sections 5, 7, 13 to 15 and 18 continue to apply.

17. Changes to these Terms

We may update these Terms. We will tell you of material changes by email or in the Service at least 30 days before they take effect, unless a change is required sooner by law or to address abuse. If you do not agree, you may close your account before the change takes effect; continuing to use the Service after that means you accept the new Terms.

18. Law and disputes

These Terms, and any dispute about them or the Service, are governed by the law of the country in which Ceramify is established, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts of that country have exclusive jurisdiction, except that Ceramify may bring a claim where you are established. Please contact us first; most issues can be settled quickly by email.

19. General

• These Terms, the Privacy Policy and, for factories, their agreement with Ceramify, are the whole agreement between you and Ceramify about the Service.
• If any part of these Terms is found unenforceable, the rest still applies.
• Not enforcing a right straight away does not mean we give it up.
• You may not transfer your rights under these Terms without our consent. We may transfer ours to a successor of our business.
• These Terms are written in English, which prevails over any translation.

20. Contact

Ceramify · hello@ceramify.io